Customer Service Manager

Join Our Team at New World Northwood – Where Service Comes First!

At New World Northwood, we’re proud to be a locally owned and operated supermarket that puts our community at the heart of everything we do. We’re looking for a motivated and people-focused Customer Service Manager to lead our front-of-house team and ensure every customer walks out with a smile.

About the Role:

As Customer Service Manager, you’ll be the face of the store. You’ll lead by example, manage a large dynamic team, and deliver an exceptional experience for every customer. From overseeing checkouts, lotto and customer service counters to handling queries and improving processes, this is a hands-on role that requires passion, strong leadership, and a customer-first mindset.

This is a fulltime role which would include one weekend day.

Key Responsibilities:

• Lead, coach, and inspire the Customer Service team to deliver outstanding service
• Ensure smooth day-to-day operations of checkout and front-of-house services
• Manage customer queries and resolve complaints with professionalism and care
• Drive a culture of positivity, accountability, and continuous improvement
• Monitor and report on service metrics and customer satisfaction
• Work closely with other department managers to ensure seamless store operations

What You’ll Bring:

• Proven leadership experience, ideally in retail or customer service
• A genuine passion for customer experience and community engagement
• Strong communication and problem-solving skills
• Ability to stay calm under pressure and manage competing priorities
• Experience with rostering, training, and team development
• A positive attitude and the ability to motivate and uplift others

Why Join New World Northwood?

• Be part of a supportive and inclusive team culture
• Competitive remuneration
• Ongoing development and career progression opportunities
• Make a real impact in your local community