Checkouts Supervisor

We are seeking a positive, engaging and driven individual to join our customer focused checkout team. Our supervisors play a vital role in being the face of New World Centre City, delivering outstanding customer experiences. You will succeed in this role if you have a passion for delivering great customer service and are ready to take on responsibility.

About the role

As checkout Supervisor, you’ll play a vital role as the face of New World Centre City. You’ll deliver on New World’s competitive advantage –excellent customer experience. You’ll lead by example, motivate and inspire our frontline team across Checkout, Customer Services, Lotto and Café. You’ll also serve as a Duty Manager, ensuring regulatory compliance in the sale of liquor and restricted goods.

Key responsibilities include:

• Lead, motivate and train the Customer Services team to deliver on great customer service.
  
• Organise daily operations, including staff scheduling and resource allocation.
  
• Ensure regulatory compliance, particularly in the sale of restricted goods.

   

   

Hours

This is a Full-time role. Specific hours will be discussed at the interview stage. New World Centre City operates from 07:30am – 10:00pm, 7 days a week. The shift pattern will include a weekend day and evening shifts.

About you:

• 2+ years’ experience in a Customer Services role, ideally with Supervision or Management experience.
  
• Strong leadership skills with the ability to motivate and influence teams.
  
• Excellent customer service skills and a passion for creating positive customer experiences.
  
• Liquor Controllers Qualification (LCQ) and Duty Managers Licence (DM), or willingness to acquire.
  
• Commitment to personal and professional growth.

   

   

About us

New World Centre City is one of the largest New Worlds in New Zealand, proudly serving the Dunedin community since 1986.Our values; Together we, Drive success, Be your best and care for our whānau are our guiding principles for how we work and the things we feel most strongly about. We pride ourselves on delivering excellent customer experiences and range full of premium and fresh goods. Join our team and find your wonderful, here at New World Centre City. What we offer

We’re committed to caring for our people and are proud of the positive and friendly culture we have. Here are some of the ways we care for our people: 

Build your career with us - We offer opportunities for advancement across various roles.  

Continuous learning & professional growth - We have all the tools you need to succeed. 

Supportive team environment - We’reproud of our positive and friendly work culture.  

How to apply 

Ready to take on the challenge? We’d love to hear from you – click apply and attach your CV and cover letter outlining why you’d like to join us! We look forward to reviewing your application.

Applications close 30thSeptember 2025