Checkout Supervisor - New World Centre City

Checkout Supervisor - New World Centre City

New World Centre City is seeking an exceptional Checkout Supervisor to lead our frontline team and drive outstanding customer experiences. This is an excellent opportunity for a dynamic, customer-focused individual to advance their career in retail management.

We are a locally owned and operated supermarket and distinguished by our commitment to exceptional service and operational excellence. Our Customer Services department is central to our success, consistently delivering memorable shopping experiences.

About the Role:

We’re offering a full-time position for a dedicated Checkout Supervisor to join our team. This role is ideal for experienced professionals looking to apply their expertise in a leadership position, as well as motivated individuals eager to develop their management skills.

You’ll play an integral part of our customer focused team, leading and inspiring our frontline staff across Checkout, Customer Services, Lotto and Café. As a key member of our team, you’ll also serve as a Duty Manager, ensuring regulatory compliance in the sale of restricted goods.

Key Responsibilities:

• Lead and inspire the Customer Services team to deliver exceptional customer experiences
• Oversee daily operations, including staff scheduling and resource allocation
• Ensure regulatory compliance, particularly in alcohol sales
• Implement and maintain high standards of customer service
• Handle and resolve customer complaints effectively
• Manage cash handling and till operations
• Support loss prevention measures
• Provide training, coaching and mentoring to team members
• Drive operational efficiency and process improvements
• Maintain and clean, tidy and welcoming checkout area.

Requirements:

• Valid LCQ and manager’s certificate (or ability to obtain)
• Exceptional personal presentation and customer service ability
• Flexibility to work varying shifts, including evenings and weekends.

Ideal Candidate:

• Experienced in retail supervision or management
• Strong leadership skills with the ability to motivate and inspire teams
• Excellent customer service skills and a passion for creating positive customer experiences
• Strong problem-solving skills and ability to make sound decisions
• Excellent communication and interpersonal skills
• Flexible and adaptable, able to thrive in a fast-paced environment
• Commitment to personal and professional growth.

We Offer:

• Competitive remuneration (to be discussed at interview)
• Supportive management and excellent working conditions
• Career development opportunities and leadership development

Apply online now - we can't wait to hear from you!